CA APM 10.5.2 HF 29, Weblogic Metrics are Missing in Investigator

Article Id: 194202

Status: Published

Updated On: 14-07-2020 15:51

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , CA Application Performance Management (APM / Wily / Introscope) , INTROSCOPE , DX Application Performance Management

Issue/Introduction:

Upon applying APM 10.5.2.0 Hotfix29 to CA APM WebLogic Agent metrics still missing.

See the below errors on the Agent Log:

[ERROR] [IntroscopeAgent.Agent] Exception starting method tracer com.wily.introscope.agent.trace.frontend.jms.JMSFrontendTracer actual trace for com.sun.proxy.$Proxy362.onMessage

Cause:

[ERROR] [IntroscopeAgent.Agent] Exception starting method tracer com.wily.introscope.agent.trace.frontend.jms.JMSFrontendTracer actual trace for com.sun.proxy.$Proxy362.onMessage

Per Engineering, the cause is changes to JMS monitoring since APM 10.3 .x and APM 10.5.x where JMS calls will show as Frontends and Backends, which is useful for areas like Team Center. The old JMS configuration causing the issue. Per Engineering this is fixed in APM 10.7 . Try upgrading to the latest Agent.

Environment:

Release : 10.5

Component : APM Agents

Resolution:

Upgrade the Agent to APM 10.7 SP3

Additional Information:

Getting agent ERROR "An error occurred formatting jms client metric namenull"