CA APM 10.5.2 HF 29, Weblogic Metrics are Missing in Investigator

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Article ID: 194202

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Upon applying  APM 10.5.2.0 Hotfix29 to CA APM WebLogic Agent metrics still missing.

See the below errors on the Agent Log:

[ERROR] [IntroscopeAgent.Agent] Exception starting method tracer com.wily.introscope.agent.trace.frontend.jms.JMSFrontendTracer actual trace for com.sun.proxy.$Proxy362.onMessage

Cause

[ERROR] [IntroscopeAgent.Agent] Exception starting method tracer com.wily.introscope.agent.trace.frontend.jms.JMSFrontendTracer actual trace for com.sun.proxy.$Proxy362.onMessage

Per Engineering, the cause is changes to JMS monitoring since APM 10.3 .x and APM 10.5.x where JMS calls will show as Frontends and Backends, which is useful for areas like Team Center. The old JMS configuration causing the issue. Per Engineering this is fixed in APM 10.7 . Try upgrading to the latest Agent.

Environment

Release : 10.5

Component : APM Agents

Resolution

Upgrade the Agent to APM 10.7 SP3 

Additional Information

Getting agent ERROR "An error occurred formatting jms client metric namenull"