Some functions in NFA web page / Administration show on Blank page

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Article ID: 194195

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Some functions in NFA web page / Administration show on Blank page but no message error appears

 

Cause

To find the error is necessary to set the Chrome Developer tools

 

And we can see the error:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information:
Module    IIS Web Core
Notification    BeginRequest
Handler    Not yet determined
Error Code    0x80070003
Config Error    Cannot read configuration file
Config File    \\?\C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.AuthorizationWebservices\web.config
Requested URL    http://localhost:80/ra/authorization/SettingsWS.asmx?wsdl
Physical Path    C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.AuthorizationWebservices\SettingsWS.asmx
Logon Method    Not yet determined
Logon User    Not yet determined

Config Source:
   -1: 
    0: 

More Information:
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
View more information ยป

We can see the wrong Physical Path C:\CA\NFA and the correct is Physical Path D:\CA\NFA

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

Changed the Authorization in IIS

Attachments