Some functions in NFA web page / Administration show on Blank page

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Some functions in NFA web page / Administration show on Blank page but no message error appears

 

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Cause

To find the error is necessary to set the Chrome Developer tools

 

And we can see the error:

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information:
Module    IIS Web Core
Notification    BeginRequest
Handler    Not yet determined
Error Code    0x80070003
Config Error    Cannot read configuration file
Config File    \\?\C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.AuthorizationWebservices\web.config
Requested URL    http://localhost:80/ra/authorization/SettingsWS.asmx?wsdl
Physical Path    C:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.AuthorizationWebservices\SettingsWS.asmx
Logon Method    Not yet determined
Logon User    Not yet determined

Config Source:
   -1: 
    0: 

More Information:
This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
View more information »

We can see the wrong Physical Path C:\CA\NFA and the correct is Physical Path D:\CA\NFA

Resolution

Changed the Authorization in IIS