"Backup failed" error when running the Spectrum/Jasper integration on the Jasper Windows system

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Article ID: 194192

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

"Backup failed" error when running the Spectrum/Jasper integration on the Jasper Windows system:

Cause

This is an issue with the permissions/privileges of the user running the integration. The user must be a user that has full local Administrator privileges.

Environment

Release : Any

Component : Jaspersoft for CA Spectrum

Resolution

Log into the Jasper Windows system as a user that has full Administrator privileges on the Jasper Windows system.

If the user has "Run As Administrator" privileges, they can run a cmd prompt as the Administrator and then be able to run the integration.

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