Unable to received UMP portal scheduled report

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Article ID: 194187

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Received below error upon checking UMP scheduled report:

UNABLE TO EMAIL REPORT!  The following error occurred : Illegal address
javax.mail.internet.AddressException: Illegal address in string ``'' at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:114) at com.firehunter.reportscheduler.model.EmailAction.execute(EmailAction.java:65) at com.firehunter.reportscheduler.impl.JobManagerImpl.runAction(JobManagerImpl.java:298) at com.firehunter.reportscheduler.impl.JobManagerImpl.run(JobManagerImpl.java:208) at com.firehunter.reportscheduler.quartz.ReportSchedulerJobRunner.execute(ReportSchedulerJobRunner.java:36) at org.quartz.core.JobRunShell.run(JobRunShell.java:199) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)

Cause

The email settings in the wasp.cfg of the ump for the report scheduler had been removed.

Environment

UIM 8.x, 9.x 20.x

Resolution

After analyzing the error and source code,  it looks like the problem is with the email_from_address property value in wasp.cfg.
This property will be available in the section of wasp.cfg. 

If it is blank, ask them to reconfigure "Configure email server" section in Report Scheduler UI and recheck all the values in the section of wasp.cfg. 

from the wasp.cfg

reloadable = true
cross_context = true
load_on_startup = true
unpack_war = true
file_store_root = webapps/reportscheduler/archive
path = /reportscheduler


the email setup is missing.
Please follow the documentation to set this backup.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/configuring-and-viewing-monitoring-data/the-report-scheduler-portlet.html#concept.dita_c3e6ab196e3c4a0b569ebeccf4640bbf3f366a84_ConfigureEmailServerSettings