Cannot Access the CAPC Web Interface After Upgrade

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Article ID: 194180

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Upgraded CAPM from r3.7.4 to CAPM r3.7.12.  The upgrade seems to have been successful.  However unable to access the CAPC web interface.  Also unable to access the SsoConfig, error message displayed is "could not connect to console".

Cause

The root cause is there are two files that were modified during the upgrade. 

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

The file start.ini is located in two locations within the PerformanceCenter directory:
/opt/CA/PerformanceCenter/sso and /opt/CA/PerformanceCenter/pc
Check port settings and if it should be http or https
Also check if there are backup versions of the file located in their respective directories.  Make backup copies of start.ini files before making any changes.  Run SsoConfig to check setting but do not modify anything within SsoConfig, verify the setting in SsoConfig.

If you are unsure of anything then please open a support case with Broadcom.  Attach both files (renamed to reflect directory locations).  Also backup versions as well.  If SsoConfig does run also attach a screen-shot of the setting for Performance Center.