IM Error - Failed to copy checksum file

Article Id: 194179

Status: Published

Updated On: 01-07-2020 13:18

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite

Issue/Introduction:

During the deployment of a DR (Disaster Recovery) node on a CA Identity Suite (CA Identity Manager) Virtual Appliance (vApp) the following error is returned and the installation fails.

[ERROR] failed to copy checksum file from <IP Address> - error code 1

Cause:

The error code 1 is a general failure.

Environment:

Release : 14.x

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution:

This issue can be encountered when the Primary node(s) and the DR Nodes are using different cumulative patch sets. To overcome this issue patch the DR vApp with the same OS and VA patches deployed on the Primary node. Deploy the components required (ie IM, IP, IG, etc.) on to the virtual appliance (vApp) and when the error code is returned. Patch the components to the same level on the DR node as on the vApp and then reboot the Primary and DR nodes. When they reboot the code 1 error should be removed.

Additional Information:

For more information on 'Deploying Redundant Systems' (Disaster Recovery nodes), please refer to the product documentation.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-suite/14-3/virtual-appliance/installing-virtual-appliance/deploying-redundant-system-without-starting-any-services.html&sa=D&ust=1593597301945000&usg=AFQjCNHysBlh-cpqBSpgJV6eDQLZkar1Bw