Can I use MyTickets portlet to integrate with CA Service Desk?

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Article ID: 194171

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Can I use MyTickets portlet to integrate with CA Service Desk? 

Environment

Release : 9.0.2

Component : UIM - UMP

Resolution

My Tickets portlets is designed to work with CSM only. It does not work with any other ticketing tools. 

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/integrating-other-products/integrate-ca-cloud-service-management.html