UIM - Robot installation on sles 15.x not working

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Can the UIM robot can be installed on Suse Linux 15.1?

cat /etc/os-release

NAME="SLES"

VERSION="15-SP1"

VERSION_ID="15.1"

PRETTY_NAME="SUSE Linux Enterprise Server 15 SP1"

ID="sles"

ID_LIKE="suse"

ANSI_COLOR="0;32"

CPE_NAME="cpe:/o:suse:sles:15:sp1"

-> uname -a

Linux xxxx 4.12.14-197.29-default #1 SMP Fri Dec 6 12:08:50 UTC 2019 (ca25711) x86_64 x86_64 x86_64 GNU/Linux

Can see below errors in controller logs:

Jun 26 09:47:19:990 [139921750253632] Controller:   machine:  x86_64 
Jun 26 09:47:19:990 [139921750253632] Controller: Could not figure out what Linux version you are running! 
Jun 26 09:47:19:990 [139921750253632] Controller: Please report the following system information to [email protected] 
Jun 26 09:47:19:990 [139921750253632] Controller: System information: 
Jun 26 09:47:19:990 [139921750253632] Controller:   sysname:  Linux 
Jun 26 09:47:19:990 [139921750253632] Controller:   node   :  xxxxx 
Jun 26 09:47:19:990 [139921750253632] Controller:   release:  4.12.14-197.29-default 
Jun 26 09:47:19:990 [139921750253632] Controller:   version:  #1 SMP Fri Dec 6 12:08:50 UTC 2019 (ca25711) 
Jun 26 09:47:19:990 [139921750253632] Controller: inst_pkg - warning, no compatible package sections found for package 'robot_update'

Environment

• Release: DX UIM 20.4*/23.4*
• Component: UIM - ROBOT

Resolution

UIM supports the minor version for a supported major version. Since SLES 15 is supported as of robot-9.30 or higher, we will support all the minor versions as well.

In the above scenario, customer tried to drag and drop the robot_update-9.30 or install_LINUX_23_64 (older version) onto the machine

Since, this is the first time support of SLES 15, the robot should be freshly installed locally through:

1. nimldr

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/install-secondary-hubs/deploy-secondary-hubs-and-robots-on-linux-or-solaris.html

2. silent installation using rpm and .cfg files

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/deploy-robots/deploy-robots-in-bulk-with-a-third-party-tool-and-native-installers.html

3. USM/OC Deploy robot

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/deploy-robots/deploy-robots-in-usm.html