How to Systematically detect all network devices with Unknown Status in Performance Center

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Article ID: 194148

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We need a way to identify all network devices with Unknown Status in CAPC.

Randomly we find network devices with no data to display, and they all have Unknown Status.

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

This can be accomplished by utilizing the getPolledDeviceInfo.sh script.

1. Place it on the Data Repository

2. Run it with the following syntax:

./getPolledDeviceInfo -saur  reach_rate -U dauser -w dapass -t time_in_seconds

Where:

-U = The Data Aggregator username to login to the database, the recommended default is "dauser".
-w = The Data Aggregator password to login to the database, the recommended default is "dapass".
-t = The time in seconds that you want to check for reachability data.

3. For example, this call will show all devices that show no reachability data for the past 24 hours

./getPolledDeviceInfo -saur  reach_rate -U dauser -w dapass -t 86400

Attachments

1593551660744__getPolledDeviceInfo.zip get_app