How to Systematically detect all network devices with Unknown Status in Performance Manager

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We need a way to identify all network devices with Unknown Status in NetOps Portal.

Randomly we find network devices with no data to display, and they all have Unknown Status.

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

This can be accomplished by utilizing the getPolledDeviceInfo.sh script.

1. Place it on the Data Repository

2. Run it with the following syntax:

./getPolledDeviceInfo.sh -saur  reach_rate -U dauser -w dapass -t time_in_seconds

Where:

-U = The Data Aggregator username to login to the database, the recommended default is "dauser".
-w = The Data Aggregator password to login to the database, the recommended default is "dapass".
-t = The time in seconds that you want to check for reachability data.
-s = Silent. Disable all output except the polled device count.

3. For example, this call will show all devices that show no reachability data for the past 24 hours

./getPolledDeviceInfo.sh -saur  reach_rate -U dauser -w dapass -t 86400

Additional Information

How to validate you have the dauser password:

$ cd /opt/vertica/bin

$ ./vsql -U dauser -W   (prompt for password)