Unable to upgrade ASM On-Premise Station

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Article ID: 194146

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Updated On:

Products

CA App Synthetic Monitor NIMSOFT CLOUD USER EXPERIENCE MONITOR DX Application Performance Management

Issue/Introduction

Attempting to upgrade my ASM On-Premise station from 10.0.0 to 10.4.0 but it is getting the following error:

https://yum.asm.broadcom.com/7/smartpop/prod/x86_64/repodata/repomd.xml: [Errno 12] Timeout on https://yum.asm.broadcom.com/7/smartpop/prod/x86_64/repodata/repomd.xml: (28, 'Connection timed out after 7000 milliseconds')

Trying other mirror.

If I attempt to use the proxy setting in /etc/yum.conf to allow access to the EPEL repo, then the installer is no longer able to access the local Red Hat repos. 

If I disable, then I can access the local Red Hat repos, but not the EPEL and ASM repos.

Cause

This looks like a network/firewall configuration issue. Station needs access to all the repos.

If need to use proxy for accessing some local EPEL repo but are not able to access public repositories via this repo,

Environment

Release : 10.0

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

 Linux admin was able to add the EPEL repo to the yum config on the host; which helped to resolve the issue.