Endpoint Protection 14.3 Web Console logins fail

Article Id: 194132

Status: Published

Updated On: 30-06-2020 11:01

Products:

Endpoint Protection

Issue/Introduction:

When logging into the Symantec Endpoint Protection Manager (SEPM) Web Console the following errors are displayed:

Initializing, please wait...

HTTP request to https://SEPMIP:8443/console/apps/sepm hasn't gotten a response.
This is likely to cause issues with text sizing and display.
Please make sure that your server configuration doesn't restrict HTTP requests to SEPMIP:8443https://SEPMIP:8443/console/apps/sepm.
For more information see our documentation

Cause:

From the stdout.log:

2020-06-22 11:04:14.288 THREAD 80 SEVERE: [com.creamtec.ajaxswing.ServletHelper] Failed to process a request for session = [email protected]
2020-06-22 11:04:14.288 THREAD 80 SEVERE: com.creamtec.ajaxswing.core.AjaxSwingException: The maximum allowed number of concurrent clients has been reached. Please contact CreamTec at <A HREF="http://creamtec.com">http://creamtec.com</A> to upgrade your edition of AjaxSwing.

Environment:

Symantec Endpoint Protection Manager 14.3

Resolution:

Symantec is aware of this issue. It is currently under investigation.

Additional Information:

ESCRT-4295