Endpoint Protection 14.3 Web Console logins fail

book

Article ID: 194132

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

When logging into the Symantec Endpoint Protection Manager (SEPM) Web Console the following errors are displayed:

Initializing, please wait...
HTTP request to https://SEPMIP:8443/console/apps/sepm hasn't gotten a response.
This is likely to cause issues with text sizing and display.
Please make sure that your server configuration doesn't restrict HTTP requests to SEPMIP:8443https://SEPMIP:8443/console/apps/sepm.
For more information see our documentation

Cause

From the stdout.log:

2020-06-22 11:04:14.288 THREAD 80 SEVERE: [com.creamtec.ajaxswing.ServletHelper] Failed to process a request for session = [email protected]
2020-06-22 11:04:14.288 THREAD 80 SEVERE: com.creamtec.ajaxswing.core.AjaxSwingException: The maximum allowed number of concurrent clients has been reached. Please contact CreamTec at <A HREF="http://creamtec.com">http://creamtec.com</A> to upgrade your edition of AjaxSwing.

Environment

Symantec Endpoint Protection Manager 14.3

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3 MP1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Additional Information

ESCRT-4295