Topology keeps CI alarm with no alert in time frame

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Article ID: 194118

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

 

Service topology shows some CIs impacted but there isn't any alarm for those CIs in the selected timeframe.

Timeframe for Services panel, Alarms and Topology status is not consistent.

Cause

 

This was working as previously designed, status on topology was inherited from a process that didn't take timeRange into account

Environment

Release : 1.3.2

Component : CA DOI SERVICE ANALYTICS

Resolution

 

Improvements have been made in OI SaaS production to address this