Sort functionality is not working as per the design

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Desc: Sort functionality is working in Catalog but not working in Service Point

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Cause

Missing sort order configurations in Catalog

Resolution

Follow below steps to get the sort functionality configured

1. Login to Catalog as Administrator

2. Select a required Folder in catalog that requires sort functionality

2. Under details - Display settings 

3. Updated 'Sort By' value to 'Custom - use Sort Number'

4. Updated 'Sort Order' value to 'Descending'

5. Click Save

6. Click on 'Featured Offering'

7. Select the folder that was updated in our previous steps

8. Under 'Selected offerings' - changes the values for Sort By and sort Order accordingly

9. Click Save
 
10. Go to Home - Request - select the folder that was updated in our previous steps

11. The offerings are sorted as per the updates.

Note: The same feature functionality will work in xFlow - Service Point