Encryption Management Server cannot send to an alternate archive server using STARTTLS

Products

• Encryption Management Server Powered by PGP Technology

Issue/Introduction

Encryption Management Sever allows you to create mail rules that send a copy of a message to an alternate archive server. However, such messages cannot be sent to mail servers using STARTTLS.

Warning messages similar to this appear in the Mail log:

Failed to archive message <<<4f56173eb78e0458baaf2ea2c3ca710f[email protected]>>, adding to archive mail queue.

Exception while re-trying copy of message <<[email protected]>> to smtp server archive.example.net: SMTP MAIL FROM failed: 530 5.7.0 Must issue a STARTTLS command first

Environment

Symantec Encryption Management Server release 3.3.2 MP13 and above.

Resolution

To workaround this issue, do not use STARTTLS when sending to archive servers.

Broadcom is committed to product quality and satisfied customers. This issue is currently being considered by Broadcom to be addressed in a forthcoming version or Maintenance Pack of the product.  Please be sure to refer back to this article periodically as any changes to the status of the issue will be reflected here.