High number of JCP connections

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Article ID: 194093

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

Under normal circumstances, a JCP connection is created for a user when logging in to AWI. Additional connections may be created when the same user performs a search in AWI or created a REST connection.

These connections are reused and will closed after some minutes. There should normally 3-4 connection max par user. Anyway, when you log out, all your JCP connections will be closed.

 

However, sometimes it is observed that a JCP has more than 10, 20, even 30 JCP connections. In addition, these JCP connections are not closed after logging out.

As such, the number of JCP connections can become higher and higher and at some point the AE can be blocked.

Cause

This is a bug that appears in Automation Engine / AWI v12.2.x when the user does not use Department to login

Environment

Release : 12.2.4 and 12.2.5

Component : AUTOMATION ENGINE / AWI

Resolution

Workaround:

Use USER / DEPARTMENT to login, instead of only USER.

 

Solution:

Upgrade to v12.3

 

Or wait for the fix in the v12.2 branch that is still being prepared : AE 12.2.8 expected february 2021.