LiveUpdate Administrator 2.x Download tasks fail at 99% with"Failed to commit and move updates" - "a different object with the same identifier value was already associated with the session"

Products

• Endpoint Protection

Issue/Introduction

Download tasks on LiveUpdate Administrator 2.x (LUA 2.x) servers which had been successfully downloading are now failing at 99%.

The LUA 2.x server may generate an alert similar to "The download request failed to commit to database."

In the lua-application log files, there are errors similar to:

2020-06-26 15:12:14,634 [pool-2-thread-4] INFO  common.ContentRepository  - ************LUA_DOWNLOAD_COPY_UPDATES_TO_CONTENT_REPOSITORY_START************
2020-06-26 15:12:14,650 [pool-2-thread-4] INFO  common.ContentRepository  - File already present in CR: 1592926326jtun_edrdefs.7z ; skipping tranfer from TEMP folder
2020-06-26 15:12:14,775 [pool-2-thread-4] ERROR contentcatalog.DAOProductUpdate  - Unknown exception while commit index info
org.hibernate.NonUniqueObjectException: A different object with the same identifier value was already associated with the session : [com.symantec.lua.mdl.contentcatalog.ContentPackage#1227]
 at org.hibernate.engine.internal.StatefulPersistenceContext.checkUniqueness(StatefulPersistenceContext.java:618)
 at org.hibernate.event.internal.DefaultSaveOrUpdateEventListener.performUpdate(DefaultSaveOrUpdateEventListener.java:301)
 at org.hibernate.event.internal.DefaultSaveOrUpdateEventListener.entityIsDetached(DefaultSaveOrUpdateEventListener.java:244)
 ...

Resolution

This issue is resolved in LiveUpdate Administrator 2.3.8.  To download the latest version of LUA visit Download LiveUpdate Administrator.

Additional Information

ESCRT-4268