Assert failed: pParent when Policy Servers start after VMs outage

Products

• CA Single Sign-On
• SITEMINDER

Issue/Introduction

The Policy Servers failed to start after VMs outage. At start time, they all reports the error:

[11588/-196843824][Thu Jun 25 2020 09:49:13][XPSObject.cpp:3534][setParent][ERROR][CA-SM-Assert] Assert failed: pParent

 

Resolution

Exactly the same two objects were marked for deletion with xpsTombstone:

xpsNumber=0000000794,ou=XPS,ou=policysvr4,ou=siteminder,ou=netegrity,dc=example,dc=com
xpsNumber=0000000791,ou=XPS,ou=policysvr4,ou=siteminder,ou=netegrity,dc=example,dc=com

Removal of xpsTombstone attribute allowed to start Policy Server.

This problem wouldn't happen with a fresh new installation of Policy Server and Policy Store.