Endpoint Detection and Response - HardwareEndpoint Detection and ResponseEndpoint Detection and Response HardwareAdvanced Threat Protection Platform
Issue/Introduction
Advanced Threat Protection (ATP) Platform or Endpoint Detection and Response (EDR) appliance console fails to complete boot sequence. Instead, it enters Linux emergency mode and prompts for a root password.
Cause
Identifying root cause is not possible in these circumstances because the root password is disabled in ATP Platform and EDR appliance console in both the virtual and physical hardware versions.
Resolution
To return to a working state:
Do one of the following: - For virtual, re-deploy the OVA - For physical hardware, re-image from ISO
If you enter emergency mode after re-deploy or re-image, contact support for assistance.