Firewall Rules are not working in the correct order, allowed traffic is being blocked

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Article ID: 194028

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Certain Firewall Rules in the list are being overridden by later rules. For example rule 36 is blocking rule 30, when 30 should take precedence.

Cause

Currently under investigation

Resolution

To work around the issue, take the rule that is needed and move it up to the top of the list. For example, take rule 30 and move it to the top of the list.  This allows the rule to evaluate correctly and not get overridden by a following rule.

  1. In the SEPM Console, browse under Policies > Select Firewall, and double-click on the firewall policy that the issue is occurring with.
  2. Find the rule that is not working properly.
  3. Click the Move Up icon/button to bring the rule to the top of the list.
  4. Save the changes.