Getting Blank screen while accessing the Request a Report in IDM User console


Article ID: 194010


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


After generating a snapshot report, when attempting to request the report, we are receiving a blank page. 


Release : 14.X

Component : IdentityMinder(Identity Manager)


Solution 1:

Depending on your browser settings, you may need to enable insecure content within the browser to allow the page to display.  Perform this first as a test to make sure all communication is functional.  Once confirmed, you can enable SSL for Jasper Reports. 

If using chrome, you can try to launch it this way: 

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-running-insecure-content

Solution 2:

If you have done the above and still receiving a blank page ensure the check box for Proxy Report Request is not checked on the report server connection screen. 


Additional Information

If you wish to enable SSL for this connection you can do so by following the below link: