Getting Blank screen while accessing the Request a Report in IDM User console

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

After generating a snapshot report, when attempting to request the report, we are receiving a blank page. 

Environment

Release : 14.X

Component : IdentityMinder(Identity Manager)

Resolution

Solution 1:

Depending on your browser settings, you may need to enable insecure content within the browser to allow the page to display.  Perform this first as a test to make sure all communication is functional.  Once confirmed, you can enable SSL for Jasper Reports. 

If using chrome, you can try to launch it this way: 

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-running-insecure-content

Solution 2:

If you have done the above and still receiving a blank page ensure the check box for Proxy Report Request is not checked on the report server connection screen. 

 

Additional Information

If you wish to enable SSL for this connection you can do so by following the below link:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/business-intelligence/7-1-1/administration/configuring-ssl.html