Getting Blank screen while accessing the Request a Report in IDM User console

Article Id: 194010

Status: Published

Updated On: 29-06-2020 08:24

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite

Issue/Introduction:

After generating a snapshot report, when attempting to request the report, we are receiving a blank page.

Environment:

Release : 14.X

Component : IdentityMinder(Identity Manager)

Resolution:

Solution 1:

Depending on your browser settings, you may need to enable insecure content within the browser to allow the page to display. Perform this first as a test to make sure all communication is functional. Once confirmed, you can enable SSL for Jasper Reports.

If using chrome, you can try to launch it this way:

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-running-insecure-content

Solution 2:

If you have done the above and still receiving a blank page ensure the check box for Proxy Report Request is not checked on the report server connection screen.

Additional Information:

If you wish to enable SSL for this connection you can do so by following the below link:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/business-intelligence/7-1-1/administration/configuring-ssl.html