Configuration service not available (please reboot)

Products

• CA API Gateway

Issue/Introduction

The "Manage status" or "Create/Configure API Gateway database" from the Gateway Configuration Menu in ssgconfig returns this error.

Configuration service not available (please reboot) 

Environment

All supported versions of the CA API Gateway

Cause

• Incorrect host IP address in hosts.properties file
• Improper SSPC log file permission/owner/group
• Gateway service (SSG) cannot start

Resolution

1. Update /opt/SecureSpan/Controller/etc/host.properties file with the correct IP address of the Gateway node.
   • host.controller.sslIpAddress=XXX.XXX.XXX.XXX
   • Restart gateway service
2. Check /opt/SecureSpan/Controller/var/logs/sspc_0_0.log file owner/group, it should be layer7/layer7.  If not, change owner/group to layer7/layer with RW permission for both owner and group. Also, check the logs directory and its parent directory's owner/group to make corrections if necessary.
   1. If the file owner/permission has been changed, restart the gateway service.