Configuration service not available (please reboot)

Products

• CA API Gateway
• API SECURITY
• STARTER PACK-7

Issue/Introduction

Manage status or Create/Configure API Gateway database from Gateway Configuration Menu in ssgconfig returns this error.

Configuration service not available (please reboot) 

Environment

Release : 9.x, 10.x

Component : API GATEWAY

Cause

1. Host IP Address incorrect in hosts.properties file

2. improper sspc log file permission/owner/group

3. ssg cannot start

Resolution

1.  Update /opt/SecureSpan/Controller/etc/host.properties file with correct IP address of the Gateway node.

host.controller.sslIpAddress=XXX.XXX.XXX.XXX 

Restart ssg service (service ssg restart).

2. Check /opt/SecureSpan/Controller/var/logs/sspc_0_0.log owner/group,  it should be layer7/layer7.  If not, change owner/group to layer7/layer with rw permission for both owner and group.  It also needs to check logs and its parent directory's owner/group to make correction if neccessary. 

If file owner/permission has been changed, restart the ssg service.

3. The ssg cannot start, check ssg log to see error message and take proper action to resolve issue.