Configuration service not available (please reboot)
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Article ID: 194004
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Updated On:
Products
CA API GatewayAPI SECURITY
Issue/Introduction
The "Manage status" or "Create/Configure API Gateway database" from the Gateway Configuration Menu in ssgconfig returns this error.
Configuration service not available (please reboot)
Environment
Release : 9.x, 10.x
Component : API GATEWAY
Cause
Incorrect host IP address in hosts.properties file
Improper SSPC log file permission/owner/group
Gateway service (SSG) cannot start
Resolution
Update /opt/SecureSpan/Controller/etc/host.properties file with the correct IP address of the Gateway node.
host.controller.sslIpAddress=XXX.XXX.XXX.XXX
Restart gateway service
Check /opt/SecureSpan/Controller/var/logs/sspc_0_0.log file owner/group, it should be layer7/layer7. If not, change owner/group to layer7/layer with RW permission for both owner and group. Also, check the logs directory and its parent directory's owner/group to make corrections if necessary.
If the file owner/permission has been changed, restart the gateway service.