AWA - Two Content-Type Header in HTML-Mail

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Article ID: 194003

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation CA Automic Operations Manager CA Automic Oracle

Issue/Introduction

Sometimes, a duplicate content-type header is inserted in the Mail sent through an HTML-mail object through AWA.
Depending on the server mail settings, the mail can be rejected as this is not RFC compatible.

Cause

Special characters used in the mail (using Umlaut - ä ö ü).

Environment

Release : 12.2 + 12.3

Component : AUTOMATION ENGINE

Resolution

Workaround : do no use Umlaut (ä ö ü) in the mail object.

 

Will be fixed in future release