On Demand Portal - Invalid Credentials reported when logging in to Clarity PPM through SSO


Article ID: 194001


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


Product: On Demand Portal; Clarity PPM
Module: SSO; Invalid Credentials

Some users report that they cannot login to Clarity PPM, by using their company's SSO URL. A page such as the one shown below gets displayed.


This can be caused by users getting locked in the On Demand Portal. SaaS Operations can see logs such as the below being logged.
This user account has been locked due to excessive failed login attempts


Contact Support to work with SaaS Operations to unlock the locked accounts. Contact your organization's SSO Administrators to understand the reason for excessive incorrect login attempts for these accounts, that would have caused the locking in the first place.