Team Center Click Button not Working

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

WebView working fine but the Team Center Click Button is not working.

When I log into Team Center, it is a blank screen.  When I log into WebView, all is functional except the button to go back to Team Center results in nothing happening.

 

Environment

Release : 10.7.0

Component : APM Agents

Cause

The hostnames were mismatched in the IntroscopeWebView.properties file:

 

# Settings WebView uses to find the Enterprise Manager

introscope.webview.enterprisemanager.tcp.host=brcmmmom.ad.dom.com
introscope.webview.enterprisemanager.tcp.port=5001
introscope.webview.enterprisemanager.webserver.tcp.port=8081

# URL that points to the root of the Enterprise Manager REST API
introscope.webview.enterprisemanager.rest.base=http://brcmmmcol1.ad.dom.com:8081/apm/appmap

Resolution

Generally in this situation, introscope.webview.enterprisemanager.rest.base does not contain the port number.  But in this specific situation, the hostnames were mismatched.  Both tcp.host and rest.base should be set to the same hostname (usually the MOM if in a cluster).

# Settings WebView uses to find the Enterprise Manager

introscope.webview.enterprisemanager.tcp.host=brcmmmom.ad.dom.com
introscope.webview.enterprisemanager.tcp.port=5001
introscope.webview.enterprisemanager.webserver.tcp.port=8081

 

# URL that points to the root of the Enterprise Manager REST API
introscope.webview.enterprisemanager.rest.base=http://brcmmmom.ad.dom.com:8081/apm/appmap