Peoplesoft job(s) fail with error 'bea.jolt.JoltRemoteService(PSBusComp)call(): Timeout'

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Article ID: 193930

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

Peoplesoft jobs fail with the following in the agent log:
U02000009 Job 'job name here' with RunID '12373880' ended with return code '13'.

A trace is also generated with the following:
Caused by: psft.pt8.joa.JOAException: bea.jolt.JoltRemoteService(PSBusComp)call(): Timeout

Cause

Network problem with JOLT service handler

Resolution

Check firewall configuration between Peoplesoft agent and Peoplesoft server.