Performance Center UI does not render properly

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Article ID: 193916

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Performance Center UI is showing the following on the web page.

Performance Center web UI doesn't render properly.

The issue is observed in all supported browsers.

LayoutContainerRenderer
TopBarRenderer
Alpha 3 Version
NetOps Portal
CA Performance Center
 
 
 
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LayoutContainerRenderer
LayoutContainerRenderer
PageActionsRenderer
LayoutContainerRenderer
TimeControlRenderer
LayoutContainerRenderer
LayoutContainerRenderer
LayoutContainerRenderer
ViewContainerRenderer
GridRenderer
LayoutContainerRenderer
LayoutContainerRenderer
ViewContainerRenderer
GridRenderer
ViewContainerRenderer
GridRenderer
LayoutContainerRenderer
ViewContainerRenderer
GridRenderer
ViewContainerRenderer
GridRenderer
LayoutContainerRenderer
CopyrightRenderer

Cause

Undetermined at this time. Logging in this instance was not able to be provided. As a result specific errors in logs to seek when this is seen are not known, nor is a root cause.

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Restarted the Performance Center web services resolved the problem.

Additional Information

The following Knowledge Base article details how to stop and restart the Performance Center services.

https://knowledge.broadcom.com/external/article/32043