Unable to upload a third party public key to Encryption Management Server from Encryption Desktop

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Article ID: 193910

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Updated On:

Products

Encryption Management Server Powered by PGP Technology Encryption Desktop Powered by PGP Technology

Issue/Introduction

If you open Encryption Desktop and right click on a PGP key you will find the option Send To / Symantec Encryption Server:

This option does not allow the user to upload a third party's public key to Encryption Management Server.

Environment

Symantec Encryption Desktop 10.3.2 MP13 and above, Encryption Management Server 3.3.2 MP13 and above.

Resolution

The Send To / Symantec Encryption Server option only allows users who are not using SKM key mode to upload a copy of their private key to Encryption Management Server. This may be necessary after the user changes the properties of their key.

If you wish to allow users to upload third party public keys to Encryption Management Server, you will need to enable Encryption Management Server Verified Directory.

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