Duplicate Event Models created in Southbound Gateway integration

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Article ID: 193889

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

After creating EventModels using the Web Services API duplicate event models were created when traps were being processed by Southbound Gateway. 

Cause

When the Event Model was created using Web Services. The Unique_ID(0x3dc0004) attribute was not populated. This was causing the duplicates to be created. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

When creating the Event Model using Web Services or CLI, ensure that the Unique_ID(0x3dc0004) attribute is populated with the event variables 1-6 so that a unique model can be identified when the trap comes in and Spectrum will not create a duplicate model.