CA Certificate Bundle Expired - Symantec Mail Security for Microsoft Exchange

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Article ID: 193859

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Updated On:

Products

Mail Security for Microsoft Exchange

Issue/Introduction

A decrease in product effectiveness, definitions that are out of date, unable to manually updating the definitions or make changes to the anti-spam configuration. These issues may indicate that the product is not registered. However attempts to register the product fail. The product continues to behave as if the license has expired while still displaying a valid registration date on the home screen.

Error found in the conduit.log from update attempts and/or registering the license even after removing old licenses:

Network error occurred, SSL certificate problem: unable to get local issuer certificate (60), check your network connection settings, check your proxy settings (if applicable), and check to ensure that port 443 (HTTPS) is open through any relevant firewalls.

Error displayed when attempting the manual registration process:

Connection error 60: SSL certificate problem: unable to get local issuer certificate

Cause

The included certificates for the registration and licensing processes expired on May 31st 2020 for versions 7.9.0.30 and before.

Resolution

Our recommendation is to upgrade to the latest versions of the product:

Download portal - Get version 7.9.1_MP1 or 7.9.1.51

Product documentation - See the release notes and implementation guide