Portal is sending 2 request to the same approval after submission

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Article ID: 193852

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

vApp 14.2 with SQL Server 2012 as DB, experiencing a problem while submitting a request:


Instead of sending a request, it sends 2 requests to the same approval. And the approval needs to rejects or approve both requests for it to proceed:




This happened after restarting vApp services. Changing workflow doesn't work, nor importing a new workflow. Here's our workflow config:

Version of vApp:







Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Resolved by HF-DE461575-20200519-0001.tgz.gpg