Unable to save the image files to DVD/CD media directly

Products

• Ghost Solution Suite

Issue/Introduction

With GSS 3.3 RU4, we can not save the image files to DVD/CD media directly. Because @CD-R is not displayed in.

Look in drop-down list when [Disk] - [To Image]. 

 
 
We can see DVD drive when [Disk] - [From Image]. 
 
 
 
 
Steps to duplicate:
1) Boot to a WinPE standard tools boot disk.
2) Select local > disk to > image
3) Select your source hard drive
Observe in the screenshots shared that there is no option to select the @cd-r

 

Environment

GSS 3.3 RU4
No present in GSS 3.3 RU3

Cause

Known Issue.
The @ cd-r is ghost's display of cd, dvd or blue-ray burners. You can burn a ghost image directly to dvd using ghost. If a machine has an optical drive capable of burning it should be detected if there are no cd/dvd burners then it won't list it but it sounds like in this case it isn't detecting them.

Resolution

This issue has been reported to Broadcom Development team. Currently targeted to a later release (GSS 3.3 RU5)