JAWS AAI does not start after new license key is applied

Article Id: 193765

Status: Published

Updated On: 24-06-2020 11:37

Products:

Automic Automation Intelligence

Issue/Introduction:

Symptoms:

After applying new license key via GUI, JAWS AAI application does not start, and is stuck on 'Connecting to JAWS'.

Cause:

Old licence key was not removed after the new one was applied.

Environment:

Release : 5.X.

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution:

Remove old licence key from AAI GUI after applying new license key.