JAWS AAI does not start after new license key is applied

Products

• Automic Automation Intelligence

Issue/Introduction

Symptoms:

After applying new license key via GUI, JAWS AAI application does not start, and is stuck on 'Connecting to JAWS'.

Environment

Release : 5.X. 

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Cause

Old licence key was not removed after the new one was applied.

Resolution

Remove old licence key from AAI GUI after applying new license key.