JAWS AAI does not start after new license key is applied

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Article ID: 193765

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

Symptoms:

After applying new license key via GUI, JAWS AAI application does not start, and is stuck on 'Connecting to JAWS'.

Cause

Old licence key was not removed after the new one was applied.

Environment

Release : 5.X. 

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

Remove old licence key from AAI GUI after applying new license key.