How to Remove the Tomcat8 Service and Install the Tomcat9 Service with CA Web Viewer 12.1
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Article ID: 193761
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Updated On:
Products
CA Output Management Web Viewer
Issue/Introduction
Please provide information about removing the Tomcat8 service then installing the Tomcat9 service after applying SO12509 UPDATED TOMCAT 9.0.31 TO AVOID VULNERABILITY WITH AJP
Environment
Release : 12.1
Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
Resolution
- Make sure JRE_HOME or JDK_HOME is set correctly
- Go to Services App
- Right Click on Apache Tomcat 8 and the properties box will come up
- Copy the Service name for use in the command below (It may be different for you)

- Run the Command Prompt as administrator
- Go to the C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-8.5.4\bin directory
- Type
service.bat remove Tomcat8forCAOMWebViewer12
- Type Enter
- Go to the C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.31\bin directory
- Type
service.bat install (NOTE: you do not need the service name)
- Type Enter
- Leave the command prompt box
- Go to Control Panel->All Control Panel Items->Administrative Tools->Services
- Right Click on Apache Tomcat and the properties box will come up
- Click on the down arrow next to Startup Type and select automatic
- Click on Start under Service Startup
- Click Apply, OK
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