How to Remove the Tomcat8 Service and Install the Tomcat9 Service with CA Web Viewer 12.1

Article Id: 193761
Status: Published
Updated On: 24-06-2020 15:09
Products:
CA Output Management Web Viewer
Issue/Introduction:

Please provide information about removing the Tomcat8 service then installing the Tomcat9 service after applying SO12509 UPDATED TOMCAT 9.0.31 TO AVOID VULNERABILITY WITH AJP

Environment:

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution:

 

  1. Make sure JRE_HOME or JDK_HOME is set correctly
  2. Go to Services App
  3. Right Click on Apache Tomcat 8 and the properties box will come up
  4. Copy the Service name for use in the command below (It may be different for you)

  1. Run the Command Prompt as administrator
  2. Go to the C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-8.5.4\bin directory
  3. Type

service.bat remove Tomcat8forCAOMWebViewer12

  1. Type Enter
  2. Go to the C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-9.0.31\bin directory
  3. Type
    service.bat install (NOTE: you do not need the service name)
  4. Type Enter
  5. Leave the command prompt box
  6. Go to Control Panel->All Control Panel Items->Administrative Tools->Services
  7. Right Click on Apache Tomcat and the properties box will come up
  8. Click on the down arrow next to Startup Type and select automatic
  9. Click on Start under Service Startup
  10. Click Apply, OK