Incorrect (old) Login Page Intermittently Served

Products

• SITEMINDER
• CA Single Sign-On

Issue/Introduction

Customer has 6 instances of the policy store, all in multi-master replication.  When all of these stores are online, an old, outdated login page is intermittently served for one of our applications.  This problem does not occur when two particular instances are taken offline.

Cause

This was due to a replication failure since the data on the two bad instances was not in sync with the other four.

Environment

Release : 12.5

Component : SITEMINDER POLICY SERVER

Resolution

Fix the replication issue or otherwise get the data in sync between the policy store instances.