Unable to integrate with Jaspersoft report server - Key generation is off

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Error from User Console says: "Error: [Connection] Cannot establish connection successfully"

 

Error in server.log (IdM) always says: "ERROR [com.ca.ims.jasperreporting.JasperUtils] (default task-55) Key generation is off.Please enable the Key generation org.codehaus.jackson.JsonParseException: Unexpected character ('E' (code 69)): was expecting double-quote to start field name"

Environment

Release : 14.3

Component : GovernanceMinder(Role & Compliance Manager), Jaspersoft

Resolution

 

1. Under the esapi folder of the jasperserver-pro deployment in Tomcat (eg C:\Tomcat\webapps\jasperserver-pro\WEB-INF\classes\esapi) , modify the following line in the security-config.properties file:

encryption.on=true (was set to false)

 

2. Restart Tomcat