Renaming a robot. causes hub to send "robot inactive" alarms
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Renaming a robot. causes hub to send "robot inactive" alarms


Article ID: 193729


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


We have an issue where if we rename a robot, the hub will send "robot inactive" alarms. 
Now, in our situation, the robots get renamed from an all-lowercase name to an all-uppercase name or vice-versa (due to our automated robot installation). 

We consider this a defect in the hub.
Here's why: 
- the UIM NiS database is case-insensitive, meaning that in the discovery_server / CM-tables, there is only one record for the robot, regardless whether the name is upper- or lowercase. 
- MCS continues working for the device because, again, it is using the CM-tables in the database and considers a "rename in case" not an issue. 

From our understanding, the robot keeps its robot_device_id.  As a result, we don't understand why the hub doesn't just accept the new name since the unique identifier has not changed. 

hub version: 9.20HF6


Release : 9.2.0

Component : UIM - HUB


this is resolved with hub 920-HF16 and secure hub 920-HF16

this can be downloaded from