services are missing after upgradation in CA Network Flow Analysis

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Article ID: 193717

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After upgrading the NFA server, some of the CA NFA services are missing in the service console

Cause

Upgradation didn't go successfully, Need to install manually

Environment

Network Flow Analysis 10.0.3

Windows 2012R2

Resolution

Steps to be Performed:

Go to any Working server- Regedit-> constrolset->services-> Import required service and save as <service_name.reg> to preferred location.

Now perform the below steps on the problematic server.

1) Stop all NFA Services

2)save<service_name.reg> on to the Desktop.

2) Take a backup of the registry and import the <service_name.reg>, and double click and respond yes

3) Once imported check the path and edit it as per the path of the file in your environment.

 Reboot the NFA service, Now missing service should be available in Services.msc console.