getting oracle probe alarms from a robot that had the oracle probe removed, why?

Article Id: 193692
Status: Published
Updated On: 23-06-2020 15:12
Products:
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES , DX Infrastructure Management
Issue/Introduction:

getting oracle probe alarms from a robot that had the oracle probe removed, why?

hostname||14808659||Profile
HOSTNAME(10.1.1.10)-SID, instance SID, cannot connect to database:
(Create OCI environment failed with rc = -1)

oracle monitor probe version 5.45

Environment:

Release : 9.2.0

Component : UIM - ORACLE

Resolution:

Our recommendation to fix this would be:

1- Stop Nimsoft service on the bad robot

systemctl stop nimbus

2- Stop /kill any processes from Nimsoft.

ps aux | grep nimbus

3- Delete the /opt/nimsoft/probes/ < oracle backup folders >

4- Backup, then delete these files

/opt/nimsoft/robot/q1.rdb

/opt/nimsoft/robot/q2.rdb files

5- Start the nimsoft robot watcher service

systemctl start nimbus