Service Point does not display Catalog requests

Article Id: 193671

Status: Published

Updated On: 28-08-2020 05:32

Products:

CA Service Management - Service Desk Manager , CA Service Catalog

Issue/Introduction:

In Service Point when creating catalog tickets the new ticket is not showed in the list of tickets unless the reindex is done.

ca_cluster es-log will have a message similar to this:

[WARN ][com.ca.casm.es.plugin.SecurityFilter] Remote Address, [/IPADDRESS:PORT], is not allowed as per the configuraiton

Cause:

The Search server configuration was not done properly, the file elasticsearch.yml did not had the catalog server included

Environment:

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution:

Add the Service Catalog server to the allowed-list-of-hosts in the file elasticsearch.yml, for complete details refer to document bellow:

Configure Security Plugin to Access the Search Server