Is it a mandate to disable the firewall while installing UIM?

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Please provide the document where it is mentioned that the firewall should be disabled while installing UIM and it is a mandate pre-requisite for installing the UIM and successful installation.

Environment

Release : 20.1

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

It is not a 'mandate' per se but it is a Best Practice and highly recommended.

Disabling a firewall temporarily in preparation for an software installation applies not only to UIM but to just about any enterprise/cloud monitoring software on the market. If you don't, it is most likely that you will run into some installation or connectivity issues, e.g., access to a file, ports/protocols being blocked, hub-robot connections being blocked, etc. Please refer to the documentation below.

Pre-installation Planning
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/pre-installation-planning.html

Firewall Port Reference
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/pre-installation-planning/firewall-port-reference.html

Getting Started/How-to-Videos
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/getting-started/how-to-videos.html

CA UIM Best Practices for Secure Environments
https://knowledge.broadcom.com/external/article/111575/ca-uim-best-practices-for-secure-environ.html