Robot - cdm probe deployed but do not appear/show up

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Article ID: 193652

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We have nimsoft installed on Linux as part of new build server from OS support team. The thing is: I see it on console, with 3 default probes on green and working. But, when I tried to deploy any version of CDM, message showed as "Success", and when I move to server, it didn't appear.
 
Also, I saw on controller log the following lines:
 
Jun 23 10:16:59:017 [140334959222912] Controller: ----- Robot controller 7.80 [Build 7.80.3132, Jun  1 2015] started -----
Jun 23 10:16:59:017 [140334959222912] Controller:  Name   = cafsapp1, IP = 10.88.31.186, Port = 48000
Jun 23 10:16:59:017 [140334959222912] Controller:  OS     = UNIX / Linux / Linux 4.18.0-193.el8.x86_64 #1 SMP Fri Mar 27 14:35:58 UTC 2020 x86_64
Jun 23 10:16:59:017 [140334959222912] Controller:  Domain = CC-CLNIMSOFT51dom
Jun 23 10:16:59:017 [140334959222912] Controller:  Primary HUB = /CC-CLNIMSOFT51dom/CC-CLNIMSOFT51hub/CC-CLNIMSOFT51 10.88.152.140
Jun 23 10:16:59:017 [140334959222912] Controller:  Loglevel = 0, Logfile = controller.log
Jun 23 10:16:59:017 [140334959222912] Controller:  Running as user root (0)
Jun 23 10:16:59:017 [140334959222912] Controller: -----
Jun 23 10:16:59:017 [140334959222912] Controller: Controller on cafsapp1 port 48000 started
Jun 23 10:17:00:020 [140334959222912] Controller: Hub CC-CLNIMSOFT51hub(10.88.152.140) contact established
Jun 23 10:22:59:744 [140334959222912] Controller: Could not figure out what Linux version you are running!
Jun 23 10:22:59:744 [140334959222912] Controller: Please report the following system information to [email protected]
Jun 23 10:22:59:744 [140334959222912] Controller: System information:
Jun 23 10:22:59:744 [140334959222912] Controller:   sysname:  Linux
Jun 23 10:22:59:744 [140334959222912] Controller:   node   :  cafsapp1.cc.ad.cchs.net
Jun 23 10:22:59:744 [140334959222912] Controller:   release:  4.18.0-193.el8.x86_64
Jun 23 10:22:59:744 [140334959222912] Controller:   version:  #1 SMP Fri Mar 27 14:35:58 UTC 2020
Jun 23 10:22:59:744 [140334959222912] Controller:   machine:  x86_64
Jun 23 10:22:59:744 [140334959222912] Controller: Could not figure out what Linux version you are running!
Jun 23 10:22:59:744 [140334959222912] Controller: Please report the following system information to [email protected]

Cause

- UIM version

Environment

Release : 9.0.2

Component : UIM - ROBOT

Resolution

From the logs it appears that the robot is running on an RHEL 8 machine.

Robot running on RHEL version 8 is only tested and supported as of UIM v20.1.

20.1 robot-> is the same as robot version 9.30 - the individual robot and hub are supported from UIM 9.10 or higher.

The UIM version would have to be 9.10 or higher, although it might work, it is not officially tested nor supported until v20.1.