Spectrum returns "No Records found" for some reports

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Article ID: 193644

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Spectrum: 10.3.2 and 10.4.1

Coupled to Jaspersoft 6.4.3

 

Most of the reports are working well. But some of the reports give a "No Record Found" result.

And that is definitely not correct as we conformed that there should be data.

Cause

1. There were 2 Fault Intelligence events filtered (both were 10dxxxxx) plus alarm set and clear on 10701 and 10702.
2. Several of the events are heavily customized, including many of the Fault intelligence events that should not be.

this is discussed in the documentation here:


https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-1/managing-network/event-configuration/event-and-alarm-customization.html

 Do not customize the following list of event codes as this will adversely affect Spectrum’s fault isolation algorithms which leads to undesirable results.


LINK_GOOD = 0x00010d10, 
LINK_BAD = 0x00010d11, 
LINK_DISABLED = 0x00010d12,
LINK_UNKNOWN = 0x00010d13,
LINK_UNREACHABLE = 0x00010d14,
LINK_INITIAL = 0x00010d15,
LINK_BAD_SUPPRESSED = 0x00010d16,
LINK_LL_IN_MAINTENANCE = 0x00010d2e,
LINKED_PORT_BAD = 0x00010d17,
LINKED_DEVICE_BAD = 0x00010d18,
LINK_STATUS_CLEAR = 0x00010d2a,
LINK_DISABLED_AND_BAD = 0x0001040d,
LINK_ALWAYS_DOWN = 0x00010d2f,
LINK_BAD_WA_LINK_BAD = 0x00010d2d
CS_EVENT_ALARM_SET = 0x00010701
CS_EVENT_ALARM_UPDATED = 0x00010703
CS_EVENT_DEVICE_LOST = 0x00010302
DEVICE_CONTACT_STATUS_LOST = 0x00010d35
DEVICE_GATEWAY_UNREACHABLE = 0x00010d36
MGMT_LOST = 0x00010d00
UNRESOLVED_FAULT = 0x00010d05
APPLICATION_LOST = 0x00010d09
APPLICATION_REACTIVATED = 0x00010d0b
MGMT_REACTIVATED = 0x00010d0c
DEV_MNGMNT_NBORS_DOWN = 0x00010d19
LANDSCAPE_CONTACT_STATUS_CLEAR = 0x00010d20
PORT_LOST = 0x00010d66
PORT_REACTIVATED = 0x00010d67
ALARMING_MGMT_LOST_EVENT = 0x10daa


Customizing the above events would have direct impact on Fault Isolation (FI)/ Internal Port Link Status (IPLS).

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

The filtered Fault intelligence events and above custom events need to be removed as a next step