Site can't be reached when tries to use OpenAPI QueryBuilder

Products

• CA Performance Management
• Network Observability

Issue/Introduction

In a fresh install of NetOps Performance Management, when one tries to open the following URL, it is redirected to an invalid IP address:

http://<DA_host>:8581/odataquery

This site can't be reached
IP took too long to respond
ERR_CONNECTION_TIMED_OUT

 

Environment

NetOps Performance Management

Cause

Invalid IP Address is defined in the SsoConfig (Single Sign-On Configuration) tool for the Web Service Host.

Resolution

Follow these steps:

1) On the NetOps Portal host, navigate to the /opt/CA/PerformanceCenter/ directory.

cd /opt/CA/PerformanceCenter

2) Launch the SsoConfig (Single Sign-On Configuration) tool.

./SsoConfig

3) Select option 1 (CA Performance Center).

Single Sign-On Configuration Tool
Enter q to quit the program or b to go back to the previous menu

SSO Configuration:
1. CA Performance Center
Choose an option > 1

4) Select option 3 (Performance Center).

SSO Configuration/CA Performance Center:
1. LDAP Authentication
2. SAML2 Authentication
3. Performance Center
4. Single Sign-On
5. Test LDAP
6. Export SAML2 Service Provider Metadata
7. Enable FIPS
8. Performance Center Local Password Authentication
9. Enable or Disable a user account.
Choose an option > 3

5) Select option 1 (Remote Value).

SSO Configuration/CA Performance Center/Performance Center:
Web Service Scheme: http
Web Service Host: <Invalid IP>
Web Service Port: 8481
Web Service Inventory (Version 1): /dm/inventory
Web Service Data Source Admin: /dm/ds
Web Site Scheme: http
Web Site Host: xxx.xxx.xxx.x
Web Site Port: 8181
Web Site Path: /pc/desktop/page
SMTP Enabled: Disabled
SMTP Server Address:
SMTP Ports: 25
SMTP SSL: Disabled
Email Reply Address:
Email Format: HTML
SMTP Username:
SMTP Password:
Web Service Inventory (Version 2): /dm/inventory2
SMTP Authentication: Disabled
Allow Performance Center in a frame: Enabled
Custom HTTP headers to be added to our responses:

1. Remote Value
2. Local Override
Choose an option > 1

6) Select option 2 (Web Service Host).

SSO Configuration/CA Performance Center/Performance Center/Remote Value:
1. Web Service Scheme:
2. Web Service Host:
3. Web Service Port:
4. Web Service Inventory (Version 1):
5. Web Service Data Source Admin:
6. Web Site Scheme:
7. Web Site Host:
8. Web Site Port:
9. Web Site Path:
10. SMTP Enabled:
11. SMTP Server Address:
12. SMTP Ports:
13. SMTP SSL:
14. Email Reply Address:
15. Email Format:
16. SMTP Username:
17. SMTP Password:
18. Web Service Inventory (Version 2):
19. SMTP Authentication:
20. Allow Performance Center in a frame:
21. Custom HTTP headers to be added to our responses:
Select a Property > 2

7) Type u to update the Web Service Host field.

Property: Web Service Host (Remote Value)
Value:
Example: IP
Description: This field specifies the URL host that the Single Sign-On application can use to access the Performance Center web service.
Enter r to reset the value, u to update to new value > u

8) Supply the Netops Portal IP address.

Enter \q to quit or \b to go back to the previous menu
Enter new value > <Valid IP>

9) Type q to quit

SSO Configuration/CA Performance Center/Performance Center/Remote Value:
1. Web Service Scheme:
2. Web Service Host: <Valid IP>
3. Web Service Port: 8481
4. Web Service Inventory (Version 1):
5. Web Service Data Source Admin:
6. Web Site Scheme:
7. Web Site Host:
8. Web Site Port:
9. Web Site Path:
10. SMTP Enabled:
11. SMTP Server Address:
12. SMTP Ports:
13. SMTP SSL:
14. Email Reply Address:
15. Email Format:
16. SMTP Username:
17. SMTP Password:
18. Web Service Inventory (Version 2):
19. SMTP Authentication:
20. Allow Performance Center in a frame:
21. Custom HTTP headers to be added to our responses:
Select a Property > q

10) Resync the Data Aggregator in Administration --> Data Sources --> Data Sources

11) The OpenAPI QueryBuilder page should be loaded successfully.

http://<DA_host>:8581/odataquery