500 Error after importing SSL certificate in Netops Portal

book

Article ID: 193568

calendar_today

Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

500 Error after importing SSL certificate in Netops Portal

Difficulties setting up HTTPS in Performance Center

Difficulties in updating the HTTPS certificate in Performance Center

 

Error seen in web browser -

Caused by: javax.xml.ws.WebServiceException: Could not send Message.
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:145
at com.sun.proxy.$Proxy68.getProperty(Unknown Source)
at common.sso.LoginFailureTrackerSoapConfig.<init>(LoginFailureTrackerSoapConfig.java:12)
at org.apache.jsp.sign_002din_jsp._jspService(sign_002din_jsp.java:431)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)
... 47 more
Caused by: javax.net.ssl.SSLHandshakeException: SSLHandshakeException invoking https://$hostname:$port/pc/center/webservice/sso?WSDL: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.mapException(HTTPConduit.java:1453)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1438)
at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56)
at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:650)
at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:263)
at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:531)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:461)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:364)
at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:317)
at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:88)
at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:134)
... 53 more
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:316)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:310)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1639)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:223)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1037)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:965)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1064)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleHeadersTrustCaching(HTTPConduit.java:1390)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.onFirstWrite(HTTPConduit.java:1331)
at org.apache.cxf.io.AbstractWrappedOutputStream.write(AbstractWrappedOutputStream.java:42)
at org.apache.cxf.io.AbstractThresholdOutputStream.write(AbstractThresholdOutputStream.java:69)
at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1410)
... 63 more

Cause

The incorrect jre directory was utilized

Environment

Release : All Supported Releases

Resolution

Assuming the default installation directory, the proper jre directory is:

/opt/CA/jre

 

The following directory should NOT be referenced for keytool commands or it's cacerts keystore:

/opt/CA/PerformanceCenter/jre