Okta User Change Requests for Clarity SaaS

book

Article ID: 193500

calendar_today

Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

How do I request an add / update to a user in Okta for Clarity SaaS / On Demand?

I have one or more users that need to be activated / enabled.

Environment

Clarity PPM SaaS Environments

Resolution

Open a case with Broadcom support providing the below details:

  1. Environment URL
  2. Username
  3. Change Requested for the user

When requesting the addition of a new user, also provide the following:

4. Does a user already exist in Clarity having the same username as specified on #2 above?

5. What issues/errors did the Okta Tenant Admin face while attempting to create this user? 

Additional Information

Steps to Create Okta Tenant Admin For SaaS Environments in GCP

How to optimize use of Self Service for Clarity