RCA Request for a Clarity SaaS Issue

Article Id: 193499
Status: Published
Updated On: 22-09-2020 17:18
Products:
Clarity PPM SaaS
Issue/Introduction:

This article provides the steps on how to request a Root Cause Analysis (RCA) for a Clarity SaaS/On Demand Incident / outage

Environment:

Clarity PPM SaaS/On Demand Environments

Resolution:

To request a RCA, please open a support case with the below details

  1. URL(s) impacted
  2. Incident # (if provided via a SaaS Notification)
  3. If no Incident # is available, please provide:
    1. The time frame the issue was observed
    2. Symptoms observed (IE not able to login)