RCA Request for a Clarity SaaS Issue

Products

• Clarity PPM SaaS

Issue/Introduction

This article provides the steps on how to request a Root Cause Analysis (RCA) for a Clarity SaaS/On Demand Incident / outage

Environment

Clarity PPM SaaS/On Demand Environments

Resolution

To request a RCA, please open a support case with the below details

1. URL(s) impacted
2. Incident # (if provided via a SaaS Notification)
3. If no Incident # is available, please provide:
   1. The time frame the issue was observed
   2. Symptoms observed (IE not able to login)