CA PPM Secured (https) connection not working in Jasper soft server

Article Id: 193492

Status: Published

Updated On: 19-06-2020 14:42

Products:

Clarity PPM On Premise

Issue/Introduction:

When i make the report server URL as https. It is not working properly. Few seconds was worked after that it got failed and got the below error,

Error 503 - Service Unavailable. The requested service is temporarily unavailable but should be restored in the future. Try again later. If you are still experiencing problems, contact your system administrator.

Additional error:

Failed to get an instance of ClarityJasperAdmin :: Exception getting ClarityJasperAdmin : Unauthorized access to https://www.xxx.com/reportservice with username ppmjasperadmin

Caused by: java.lang.reflect.InvocationTargetException

Even we have deleted and re -created organization in japersoft and reimported everything.

Environment:

Release : 15.8

Component : CA PPM JASPERSOFT

Resolution:

A) Under Load Balancer Configuration

B) Both URL's (PPM and Jaspersoft was configured under one segment / LB Configuration/Settings)

C) Once separated both PPM and JS urls under LB Configuration/Settings

Resolved the issue

Additional Information:

As a workaround used one server name in properties.xml.