CA PPM Secured (https) connection not working in Jasper soft server

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Article ID: 193492

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction



When i make the report server URL as https. It is not working properly. Few seconds was worked after that it got failed and got the below error,

Error 503 - Service Unavailable. The requested service is temporarily unavailable but should be restored in the future. Try again later. If you are still experiencing problems, contact your system administrator.

Additional error:

Failed to get an instance of ClarityJasperAdmin :: Exception getting ClarityJasperAdmin : Unauthorized access to https://www.xxx.com/reportservice with username ppmjasperadmin

Caused by: java.lang.reflect.InvocationTargetException

Even we have deleted and re -created organization in japersoft and reimported everything.

 

Environment

Release : 15.8

Component : CA PPM JASPERSOFT

Resolution

A) Under Load Balancer Configuration 

B) Both URL's (PPM and Jaspersoft was configured under one segment / LB Configuration/Settings)

C) Once separated both PPM and JS urls under LB Configuration/Settings

Resolved the issue  

Additional Information

As a workaround used one server name in properties.xml.