Managers are Unable to access PROD Identity Portal
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Managers are Unable to access PROD Identity Portal

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Article ID: 193489

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Not able to access the Identity Portal Site. When users login Identity Portal, they are seeing http 500 error page like below

Environment

Release :  Standalone 14.2

Component : Identity Portal 

Cause

Due to time out on Identity Portal and result database close the connection

Resolution

Restart IP