Managers are Unable to access PROD Identity Portal

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Not able to access the Identity Portal Site. When users login Identity Portal, they are seeing http 500 error page like below

Cause

Due to time out on Identity Portal and result database close the connection

Environment

Release :  Standalone 14.2

Component : Identity Portal 

Resolution

Restart IP