Managers are Unable to access PROD Identity Portal

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Article ID: 193489

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Not able to access the Identity Portal Site. When users login Identity Portal, they are seeing http 500 error page like below

Cause

Due to time out on Identity Portal and result database close the connection

Environment

Release :  Standalone 14.2

Component : Identity Portal 

Resolution

Restart IP