Managers are Unable to access PROD Identity Portal

Article Id: 193489

Status: Published

Updated On: 19-06-2020 17:09

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal , CA Identity Suite

Issue/Introduction:

Not able to access the Identity Portal Site. When users login Identity Portal, they are seeing http 500 error page like below

Cause:

Due to time out on Identity Portal and result database close the connection

Environment:

Release : Standalone 14.2

Component : Identity Portal

Resolution:

Restart IP