Binoculars for lookups are sometimes missing/Unable to edit Project Subpage fields

Article Id: 193486
Status: Published
Updated On: 19-06-2020 16:51
Products:
Clarity PPM SaaS
Issue/Introduction:

  • At times the binoculars for certain projects are missing, so the user is unable to make changes to the subpage.
  • One user may see them, while another doesn't

Steps to reproduce:

  1. Click on the Project
  2. From the properties drop down, select the subpage

Expected Results: Binocoluar/Browse icons display to be able to select values for the fields on the page

Actual Results: No binoculars display/unable to edit any fields on the page

We are using the Phoenix UI

Cause:

This can be due to the user missing edit access to the secure subpage

Environment:

Release : All Supported Releases

Component : CA PPM SAAS APPLICATION

Resolution:

  1. Grant the user Edit access to the secure subpage via Administration->Resources->Resource->Global Access Rights
    • Alternatively, the access can be added to a group the user is a part of if all users in that group should have the access
  2. Once the access is updated, have the user log out of Clarity and log back in for the rights to refresh

Additional Information:

See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM