Can not log in to IT Asset Manager. Nothing happens when clicking Log In
Article ID: 193430
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Users are trying to login to IT Asset Manager. They enter their credentials. Nothing happens after clicking Log In. The login screen remains.
Environment
Release : 17.1
Component : CA Asset Portfolio Management
Resolution
This may occur if there is some conflicting data in memory. Reset IIS on the web server. Close and reopen the browser and retry the login.
Feedback
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